At CS Cabides, all products are carefully inspected and shipped to customers in perfect condition with their packaging intact. Therefore, we ask that any irregularities found at the time of delivery be refused and immediately reported to our Customer Service Center.
At the time of delivery, it is essential that the goods are checked and inspected. If there is any sign of damage, refuse delivery, write a note on the invoice stating “GOODS REFUSED DUE TO DAMAGE”, and do not accept the package under any circumstances. Immediately contact our Customer Service (SAC).
In exceptional cases where refusal does not occur at the time of delivery, it will be at the sole discretion of CS Cabides to authorize a replacement or repair of the product.
The customer must contact the Customer Service Center within 7 calendar days from the receipt of the goods to report the issue. The SAC will instruct the customer to send detailed photos of the product, packaging, and labels, which will be forwarded to the responsible department for analysis and possible exchange, provided that the product is in its original packaging with all accessories and shows no signs of misuse or mishandling.
If the exchange is approved, CS Cabides will inform the customer by email about the collection timeframe (WHICH MAY VARY BY REGION). We will have up to 7 business days to ship the new product, respecting the original delivery timeframe as stated on our website.
In the case of cancellations, the same collection timeframe applies. Once the product is returned and confirmed, a refund will be processed. If payment was made by bank transfer or boleto, a refund will be issued within 10 business days (the customer must provide proof of bank account ownership). For credit card payments, the same 10-day timeframe applies, but billing adjustments are the sole responsibility of the card issuer.
If the customer receives a different product from what was ordered, it should be refused at the time of delivery with a note on the invoice stating “GOODS REFUSED DUE TO ORDER DISCREPANCY” and the Customer Service Center must be contacted immediately.
If the customer receives the order and only later notices the mistake, they must contact our SAC within 72 hours to report the issue.
It is important to note that the product must be returned in its original packaging with all accessories. The SAC will request photos of the product, labels, and packaging for documentation and send them to the responsible department for validation and exchange authorization.
Pickup and delivery timeframes will follow the same guidelines as previously mentioned.
Reverse logistics: the code for product return will be provided within 3 business days.
Our products have a 30-day warranty, in accordance with the Consumer Defense Code (CDC). This period begins from the date the product is received.
In case of PRODUCT RETURN, the amount of your purchase will be refunded within 20 business days after the package arrives at our factory.
